Returns and Refunds
Order Changes & Exchanges
Please review your order details, including size, design, and quantity, carefully before confirmation. Due to our commitment to fast processing, we cannot accept returns or exchanges for incorrect selections such as item type, size, design, or address.
If you realize you made an error, you have a 6-hour window from the time of order placement to cancel and reorder correctly. If you have questions before placing your order, please contact us. Your satisfaction is our top priority.
Canceling Orders
You can cancel your order within 6 hours of placement. After this period, your order may be in processing or shipping stages.
A cancellation fee of 10% of the total order value will apply. To cancel your order, please reach out to us at [email protected].
Return Window
You have 30 days from the delivery date to return an item. After this period, all orders will be considered accepted, and refunds will no longer be provided.
Eligible Conditions for Returns
- Item arrived damaged
- Received a design different from what was ordered
- Size or material is not as ordered
- Incorrect product delivered
- Product description does not match the item received
Condition of Returned Items
- Items must be in original condition and packaging
- Items cannot be worn, washed, or altered
- Defects must result from our error
- Original tags must be intact
- Minor issues, such as stray threads, are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Please email your refund request and documentation to [email protected].
- Our Customer Service team will review your request and respond within 2-3 business days.
- Ensure email notifications are enabled.
- We will provide specific instructions based on your case.
Note: Refunds require prior confirmation of return eligibility.
Return Shipping Costs
Customers are responsible for return shipping costs, which will not be deducted from the refund.
Refund Processing Time
Once we receive your returned item, please allow up to 2 business days for refund processing. You will be notified via email when we receive the package, and we will issue a full refund, including any original shipping fees.
Awaiting Your Refund?
- First, verify your bank account details.
- Then, contact your credit card company, as processing can take time.
- Refunds typically appear within 10-15 days, depending on your card provider’s policies.
- If you have completed these steps and still see no refund, please email [email protected]. We aim to respond within 2-3 business days.
Important Notes
- Our return policy is valid for 30 days from delivery. After this, orders are considered accepted, and refunds cannot be provided.
- Items are eligible for return/exchange only within the 30-day window.
- Returns are free of additional fees, except for return shipping costs.
- We are not responsible for returns lost or damaged in transit or those made without proper communication.